General

 

1. How do I pay?

We accept various payment methods, including PayPal, Apple Pay, and credit cards such as American Express, Mastercard, and Visa.

2. Are Saragami hair dryers  fully guaranteed?

Absolutely. We believe our products are the best on the market. If you disagree or are less than 100% satisfied for any reason, then you can simply send it back within 30 days for your money back.

3. How do I change or cancel an order?

Saragami will make every effort to process orders within the stated time frame. If you need to change or cancel an order, please contact us via email / whatsapp / fb messenger within 1 day after the order is placed. We will then do our best to assist you in resolving the matter. Kindly note that the refund does not include currency conversion or credit card fees. Please note that once an order has been sent out, we won't be able to handle its cancellation.

4. What does the 2-year / 1-year warranty entail?

Basically, if anything goes wrong with your product AT ALL - we've got you. We’ll repair or replace anything that isn’t working like it should, to ensure that you are satisfied. 

  

Shipping

 

1. How much is the shipping fee?

All purchases are free shipping!

2. How long does delivery take?

Orders are usually delivered within 7 - 10 business days.

3. How do I track my order?

When your order is shipped, you will get an email with a tracking number and a link to track it. This this way you can follow your purchase the whole way!

4. Do you ship to the PO box or APO/FPO address?

Unfortunately, we can’t ship to the PO box or APO/FPO address at the moment.

 

Return

 

What is your Return Policy?

If you are not fully satisfied with your product, or there is a problem with your purchase, we aim to rectify this as soon as possible. Please click here to see our return policy in detail.

 

Troubleshooting

 

1. Why does the hair dryer stop unexpectedly and display flashing lights?

If your hair dryer stops unexpectedly and displays flashing lights, please first check and clean the intake filter and exhaust vent to ensure there are no obstructions. After cleaning the filter, restart the device. If the issue remains, remove the nozzle and allow the hair dryer to cool down before restarting it. If the problem persists, please contact our customer support at support@saragami.store for assistance.